Dealing with intimidating customers
Make suspects aware if you have noticed their suspicious behaviour.
Make them aware you have noticed them by making yourself busy near them, ask questions such as 'Can I help?
' or talk on the phone or to other staff and letting them see you do it. In some cases, you could refuse entry; politely ask them to leave or escort known offenders away if found in the shop.
This can be safer than detaining them as they may become violent, but it can also be difficult if it escalates violence. Good customer service helps to reduce the risk of violence and discourage shoplifting.
Thank him for his patronage, apologize again for his inconvenience and include a discount coupon or gift card, along with your invitation to give your business a second chance. Thompson established and runs a strategic analysis company, is a professional genealogist and participates in numerous community organizations.Thompson holds degrees from Wellesley and Georgetown in psychology, political science and international relations. It joins death and taxes as one of the few certainties in life.If someone tells you they have never been intimidated by someone or something, they are lying to you because they are too intimidated to admit it.